Returns & Refund Policy
We hope that you are fully satisfied with your Carbon Gold Product, however in the unlikely event that you are not fully satisfied please follow the returns procedure below:
RETURN OF GOODS (EXCLUDING SPECIAL ORDER ITEMS)
Should you wish to return your order following delivery, you may do so by informing us within 5 working days of receipt of your delivery. Goods must be returned to us and we ask that you take reasonable care when handling and returning the goods to us unopened and unused and in their original packaging, where possible.
Please confirm your intent to return the order by calling Customer Service on 0117 2440032 within 5 working days of receipt and will we confirm to you our returns address and reference for your package.
The cost of returning the goods once delivered is at your own cost and risk.
Where we have agreed to the return of goods, these must be returned to us within 10 working days of the notice of intent. If you exercise your right to return your order, any refunds will be refunded with 30 days.and will exclude delivery cost.
If the goods are found to be defective, and we have asked you to return the goods at your cost we will reimburse you for third party delivery costs involved in the return.