Delivery & Returns

Please allow up to 7 working days for UK mainland, Islands, Scottish Highlands and Northern Ireland.
Overseas order will be sent by our couriers and can take up to 10 working days.
We are sorry to advise that we are unable to process orders to a P.O Box address.
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).

 

All orders require a signature upon delivery. If you are not there to sign for your order, our couriers will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note Carbon Gold cannot be held responsible for any loss or damage to these goods.
The following section details how our customers can return goods purchased from the website shopping cart and how refunds are calculated dependent on the cause for return.

 

28 Day Returns Guarantee – Returns & Refunds:

At Carbon Gold we want all of our customers to be completely satisfied every time you shop with us. However we know and understand there may be occasions where you want to return items. That’s why we offer a 28 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 28 days of the date you received it and receive a refund for the product or goods purchased. The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds. Please return items securely packaged with a copy of your invoice or enclosing to the following address:

 

Returns Department
Carbon Gold
Withington Court
Withington
Herefordshire
HR1 3RJ

 

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage.

 

 

7 Day Cooling Off Period – Returns & Refunds:

Under the Distance Selling Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 7 working days of the day after the item is delivered. Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 7 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds. Please return items securely packaged with a copy of your invoice to the following address:

 

Returns Department
Carbon Gold
Withington Court
Withington
Herefordshire
HR1 3RJ

 

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage.