We anticipate that orders will be dispatched within 1 working day of the order being placed. We aim that all orders placed through our online shop before 3pm will be dispatched on the same day for next working day delivery (2 working days for Highlands & Islands). Orders over 100kg will be dispatched on a pallet on a 3-5 day economy delivery. If you have specific delivery requirements please contact us to arrange on 0117 244 0032 – additional charges may apply.
Deliveries will generally be fulfilled by DPD or UK Mail, and will be made between 7am & 6pm Monday to Friday (excluding Bank Holidays). However, we cannot wholly guarantee delivery times and dates as these may be due to circumstances outside of our control.
Delivery will be made to the address specified when the order is placed, and must be a UK address only.
If we are unable to deliver the order to the requested delivery address, a card will be left by the delivery company. After 5 working days the goods will be returned to our warehouse, and we will make contact to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.
In the event of your parcel being damaged in transit, it must be signed for as damaged on delivery with your DPD or UK Mail courier.
Postage and Packaging Charges:
Postage and packaging is charged at £5.99 for every 20kg in weight. Any additional weight will be charged at a rate of £5.99 per 20kg.